Question 1

Are your ASEA products genuine?

Accepted Answer

Yes. We’re an independent ASEA distributor and every product is sourced through the official ASEA network.

Question 2

How long does delivery take?

Accepted Answer

Orders are dispatched from New Zealand, usually within one working day. Most arrive in 1–3 working days.

Question 3

Do you offer free shipping?

Accepted Answer

Yes — delivery is free on NZ orders over $250. Shipping for smaller orders is shown at checkout.

Question 4

Can I use a discount code?

Accepted Answer

Absolutely. Enter your code at checkout, or claim our welcome offer for 10% off your first order.

Question 5

Which product should I start with?

Accepted Answer

Try our quick ‘Help me choose’ tool, or send us a message and we’ll talk you through the options.

Question 6

What is your returns policy?

Accepted Answer

Unopened products can be returned within 30 days. Contact us and we’ll arrange it.

Frequently asked questions